Terms and Conditions
Terms and Conditions
Effective Date: 03.03.2025
Welcome to https://shinediamond.co.uk (“Website”). These Terms and Conditions (“Terms”) set out the legal terms that apply to your use of our Website and the purchase of our Products. The Website is operated by Otimo Tech Market LTD, a company registered in England and Wales (Company Number: 15740678), with its registered office at Office 6497, 321-323 High Road, Chadwell Heath, Essex RM6 6AX, United Kingdom.
By using our Website and placing an Order, you agree to these Terms. If you do not agree, please do not use our Website.
1. Definitions
“We”, “Us”, “Our” – Shine Diamond / Otimo Tech Market LTD.
“You”, “Your” – Any person using our Website or purchasing our Products.
“Product(s)” – Any jewellery or items sold on the Website. All diamonds used in our jewellery are lab-grown.
“Order” – Any request to purchase Products from our Website.
“Contract” – The legally binding agreement formed when we accept your Order.
2. Our Products: Lab-Grown Diamonds
All diamonds sold on Shine Diamond are lab-grown diamonds, created using advanced technological processes that replicate natural diamond formation. They possess the same physical, chemical, and optical properties as mined diamonds, but are more sustainable and ethical.
3. Eligibility
You must be at least 18 years old and legally capable of entering into a binding contract to use our Website or place an Order.
4. Product Descriptions & Availability
We aim to ensure all product descriptions and pricing are accurate. However, errors may occur. We reserve the right to correct any inaccuracies and update product details at any time without notice. All Products are subject to availability.
5. Prices & Payment
All prices on our Website are displayed in Euros (€) and include VAT where applicable.
Payment must be made in full at the time of ordering using the methods provided on the Website. All transactions are securely processed via PCI-DSS compliant providers.
6. Order Acceptance & Contract
Your Order is an offer to purchase. A Contract is formed only when you receive a confirmation email stating that your Order has been accepted and dispatched. We reserve the right to refuse any Order at our sole discretion.
7. Delivery
We aim to dispatch Orders within the estimated timeframes displayed on the Website. Delivery times may vary depending on destination and courier availability.
Ownership and risk transfer to you upon delivery.
For international customers (outside the UK), any import duties or taxes are your responsibility.
8. Returns, Refunds, and Cancellations
As an online customer, you have the legal right to cancel and return your Order within 14 calendar days of receiving your items.
Please refer to our full Refund & Returns Policy below.
9. Custom Orders
Personalised or engraved jewellery, or items made to your specifications, are non-refundable unless defective.
10. Intellectual Property
All content on our Website (text, images, designs, logos) is owned by or licensed to Shine Diamond. You may not copy, reproduce, or distribute any part without our express written consent.
11. Prohibited Use
You agree not to:
Use the Website for illegal activities
Attempt to interfere with our Website’s operation
Use automated tools or bots without written consent
12. Limitation of Liability
We are not liable for any indirect or consequential losses, including loss of profits, arising from your use of the Website or purchase of Products.
Our liability will not exceed the amount paid for the relevant Product.
13. Indemnity
You agree to indemnify and hold harmless Shine Diamond and Otimo Tech Market LTD against any claims, costs, or damages arising from your breach of these Terms.
14. Governing Law & Jurisdiction
These Terms are governed by the laws of England and Wales. All disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.
15. Force Majeure
We shall not be liable for failure or delay due to causes beyond our reasonable control (e.g., natural disasters, strikes, internet outages).
16. Privacy
Your use of our Website is also governed by our Privacy Policy, which details how we collect, store, and use personal data in line with UK GDPR.
17. Contact Information
Shine Diamond / Otimo Tech Market LTD
Company No: 15740678
Office 6497, 321-323 High Road,
Chadwell Heath, Essex RM6 6AX, UK
Email: info@shinediamond.co.uk
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