Terms and Conditions
Last Updated: [03.01.2025]
Welcome to shinediamond.co.uk (“we”, “us”, or “our”). These Terms and Conditions (“Terms”) govern your use of our website and services. By accessing or using our website, you agree to be bound by these Terms. If you do not agree to these Terms, please do not use our website.
- Definitions
In these Terms, the following definitions apply:
- “Site” or “Website” refers to https://shinediamond.co.uk.
- “User”, “you”, or “your” means any person or entity who accesses or uses the Website.
- “Products” refers to the items, including diamonds and jewellery, offered for sale on our Website.
- “Order” means any request to purchase Products submitted through the Website.
- “Services” refers to any services provided by us in relation to our Products, including delivery, customer support, etc.
- Acceptance of Terms
By accessing or using our Website, placing an Order, or using our Services, you confirm that you have read, understood, and agree to be bound by these Terms, our Privacy Policy and any additional policies, guidelines, or rules posted on the Website from time to time.
- Changes to Terms
We reserve the right to update or modify these Terms at any time without prior notice. Any changes will be posted on this page with an updated “Last Updated” date. Your continued use of the Website following the posting of changes constitutes your acceptance of such changes.
- Use of the Website
4.1 Eligibility
By using our Website, you represent that you are at least 18 years old and have the legal capacity to enter into a contract.
4.2 Account Registration
Some areas of the Website may require registration. You are responsible for maintaining the confidentiality of your account information and for all activities that occur under your account. You agree to notify us immediately if you suspect any unauthorized use of your account.
4.3 Prohibited Activities
You agree not to:
- Use the Website for any unlawful purpose.
- Attempt to interfere with the proper functioning of the Website.
- Use any data mining, robots, or similar data gathering or extraction methods without our prior consent.
- Orders and Contracts
5.1 Placing an Order
When you place an Order, you are making an offer to purchase the selected Products subject to these Terms. All Orders are subject to our acceptance, and we reserve the right to refuse or cancel any Order at our discretion.
5.2 Product Information and Availability
We strive to ensure that all Product information is accurate, but we do not warrant that descriptions or other content on the Website are error-free, complete, or current. All Products are subject to availability, and we reserve the right to limit quantities or discontinue any Product at any time without notice.
5.3 Price and Payment
Prices for Products are shown in GBP (£) and are subject to change without notice. Payment must be made at the time of placing your Order via the payment methods offered on the Website. All payments are processed securely, and you must ensure that the information provided is accurate and up-to-date.
- Delivery and Risk
6.1 Delivery
We will dispatch the Products within the timeframes specified on the Website. Delivery times are estimates and may vary. Ownership and risk of loss for the Products pass to you upon delivery.
6.2 International Orders
If applicable, any international Orders may be subject to customs duties and taxes, which are the responsibility of the recipient.
- Returns, Refunds, and Cancellations
7.1 Returns and Refunds
If you are not satisfied with your purchase, please review our Returns Policy (linked here or available on our Website) which details the conditions under which returns and refunds are accepted. In general:
- Returns must be initiated within [insert number] days of receipt of the Product.
- Products must be in their original condition and packaging.
- Custom or personalized items may be non-refundable unless otherwise stated.
7.2 Cancellations
If you wish to cancel your Order, please contact us as soon as possible. We will endeavor to cancel your Order if it has not yet been dispatched. If the Order has been dispatched, the cancellation will be subject to our Returns Policy.
- Intellectual Property
All content on the Website, including but not limited to text, graphics, logos, images, and software, is the property of Shine Diamond or its licensors and is protected by applicable intellectual property laws. You may not reproduce, distribute, or create derivative works from any part of the Website without our express written permission.
- Disclaimer and Limitation of Liability
9.1 Disclaimer
The Website and all information, products, and services provided on it are provided on an “as is” and “as available” basis. We make no warranties, express or implied, regarding the accuracy, reliability, or availability of the Website or the Products.
9.2 Limitation of Liability
To the fullest extent permitted by law, Shine Diamond shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues arising out of or in connection with your use of the Website or any Order placed, whether in an action in contract, tort (including but not limited to negligence), or otherwise, even if we have been advised of the possibility of such damages.
- Indemnification
You agree to indemnify, defend, and hold harmless Shine Diamond, its affiliates, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses, including legal fees, arising out of or in any way connected with your access to or use of the Website, your violation of these Terms, or your infringement of any rights of another.
- Governing Law and Jurisdiction
These Terms are governed by and construed in accordance with the laws of England and Wales. Any disputes arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.
- Third-Party Links
Our Website may contain links to third-party websites or services that are not owned or controlled by us. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party websites or services. You acknowledge and agree that we shall not be responsible or liable, directly or indirectly, for any damage or loss caused by or in connection with the use of any third-party website or service.
- Privacy and Data Protection
Your use of our Website is also governed by our Privacy Policy, which explains how we collect, use, and safeguard your personal data. By using our Website, you consent to the collection and use of information as described in the Privacy Policy.
- Force Majeure
We shall not be liable for any failure or delay in performance under these Terms due to circumstances beyond our reasonable control, including but not limited to natural disasters, war, acts of terrorism, or other unforeseen events.
- Contact Information
If you have any questions about these Terms or our policies, please contact us at:
Shine Diamond
Email: info@ shinediamond.co.uk
Postal Address: Otimo Tech Market LTD,
Reg# 15740678, Office 6497 321-323 High Road
Chadwell Heath, Essex RM6 6AX, UK